Joy Howell

DipAVN (Surgical) RVN

Bayer Customer Relations Co-ordinator

Course Synopsis

This half day course is a whistle stop tour in providing perfect client care.  The course will be beneficial to all veterinary staff, and will include lectures on telephone skills, the practice waiting room and dealing with difficult clients.  Effective methods of promoting veterinary products and services will also be covered, along with a workshop on how to promote the practice in general.

Specific areas to be covered

Client care and assertiveness in practice – telephone skills, the waiting room and difficult clients

Client leadership – promoting products and services

Workshop – how to promote your practice

£100 +vat (total £120.00)

Kindly supported by

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  Unable to attend this course?

  Why not try an online tutorial instead? 

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  Pet Bereavement - 30 minute tutorial £10

  Coping with Stress in Veterinary Practice - 45 minute tutorial £15

  Understanding the Human-Companion Animal Relationship - 60 minute tutorial £20

  Supporting Clients through Equine Bereavement - 60 minute tutorial £20

  Communication Skills - 60 minute tutorial £20

  The Role of the Head Nurse in Practice - 20 minute tutorial £10