Susan Dawson
PhD MEd MBPsS MBACP
Psychologist and Grief Counsellor
Animal Kind UK
Course Synopsis
Working with angry clients can be a source of extreme stress, anxiety and disruption in veterinary practice. This workshop uses discussion of in-practice case studies to provide essential knowledge for understanding some of the intense human emotions arising that can generate anger reactions, and introduces key communication skills enabling you to work calmly and confidently with angry clients to diffuse potentially volatile situations.
Specific areas to be covered
What is meant by the term emotion? How do we recognize anger in others and in self?
Identifying and working with human emotions arising from human-companion animal relationships and sensitive situations that could lead to angry reactions
Reflective listening, modelling and other effective communication skills for diffusing anger
Preventive strategies: how to avoid conflict in veterinary practice
Self-care, self-awareness and practical anger management
£50 +vat (total £60.00)
Unable to attend this course?
Why not try an online tutorial instead?
Pet Bereavement - 30 minute tutorial £10
Coping with Stress in Veterinary Practice - 45 minute tutorial £15
Understanding the Human-Companion Animal Relationship - 60 minute tutorial £20
Supporting Clients through Equine Bereavement - 60 minute tutorial £20
Communication Skills - 60 minute tutorial £20
The Role of the Head Nurse in Practice - 20 minute tutorial £10